Service & Repair Coordinator
Boulevard Home is looking for someone with a high commitment to customer satisfaction to join our team as a Service & Repair coordinator located at our Distribution Center in Hurricane. Having strong phone, computer, communication and interpersonal skills will benefit you in this position as you will be working with customers' and other team members on a daily basis. We are looking for someone with a patient and friendly attitude who is also very detail oriented as you will be scheduling service calls and checking customers' accounts. Skills needed:
• Experience in customer service or help desk is preferred, as well as being organized and having follow through are also necessary for this position.
• Must have strong phone skills and be detail oriented as you will be scheduling service calls for our technicians to assist guests with their furniture and appliances.
• You will need to have strong computer and typing skills as you will be looking up customer's accounts and making sure all information is correct. You may also be writing up sales, cancellations, credits, exchanges, and loaners. As well as working with our inventory system.
• You will need the ability to work independently as well as part of a team, and be able to work in a flexible manner that allows for changes in assignments, and helping in other departments as needed.
• You will be able to work effectively with diverse groups of people at various levels throughout the company including store, warehouse, and office settings.
• You will need to possess a highly developed sense of integrity and commitment to customer satisfaction and be able to communicate effectively as you assist customers' with their service & repair needs.
• You will need to have strong decision making abilities as well as a pleasant patient friendly attitude.
Benefits:
• After completing an initial waiting period Team Members will begin receiving the following benefits: Discounts on purchasing furniture, appliances, flooring and accessories, PTO Days, Insurance Benefits, Free Counseling, 401k with a partial match, Food discounts at the Cafe, Wellness Program, Cash Incentive Programs, Referral Incentive Program and many more.
Schedule:
This is a full-time position working Monday - Friday from 8am-5pm. There will be 1 Saturday a month working from 10am-6pm at our St. George Store Customer Service Counter.
Salary:
• $20 per hour
• $750 hiring incentive paid throughout the first year
How to Apply:
To be considered for employment, we require one of our employment applications to be filled out. This can be done by clicking Apply at the top of the screen and completing the application online.
